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Ellr works on every bike with a battery, regardless of the brand or year it was built. Simply connect the two wires to your battery as instructed in the installation manual and join the ride. EllR has its own internal battery so it wont consume your bike’s. In any case, if your bike’s battery goes low on charging, you’ll be notified so you can re-charge it.
Remember, Ellr does not charge a monthly fee!
Yes, the App is free to download and you can also register to Ellr for free. You don’t have to buy the Ellr Tracker to become a member of the Ellr community. If you chose to use only the App, you’d be able to become someone’s Guardian Angel and also self-initiate alerts but your bike will not be protected and you will not get automatic alerts from your own bike.
Yes, Ellr is a global service, at no extra cost. You can cross borders and ride across the world and we will continue to record your rides and protect your bike. The only place Ellr wont work is Japan and Korea. We are working to add these two countries to our list.
Absolutely nothing! Ellr comes pre-configured, with a global SIM card inside our device so you don’t need to insert anything, or configure anything or connect the device to your computer. Ellr works right out of the box, on any bike, anywhere on earth.
In fact, if you open up the device, or take out the SIM card, you may lose your warranty and the SIM will not work outside the Ellr device, so please don’t do it.
Ellr comes with a 2 years global data plan included in the price. Once your plan expires, you can renew the data plan from within the App in the Setting section at €8/month.
Yes, Ellr gives you 24 months warranty for the device. If it does not work for any reason, contact us and we will support you and even send you a new device if the problem is not solved. Please make sure you do NOT open the device, as this will expire the warranty!
At the moment, Ellr supports English, German, Spanish, French and Italian. We will add more languages in the coming months. Feel free to drop us a mail at email@example.com and let us know which languages you’d be interested in.
Ellr can be mounted on any bike by simply connecting the red and black wires to the battery’s plus (red) and minus (black) screws. Once connected, you will notice that green lights are signaling the device is connecting to the network.
- Best is to hide device in a place that is difficult to reach.
- Make sure it’s placed with the “face up side” facing the sky
- Make sure you are in a location with a direct satellite signal.
- If the green lights do not signal after you have connected the wires, power up the bike for 2 minutes.
The Ellr device is 73W x 72.5L x 27.3H (all in millimeters).
Please accept ALL the permissions when you install the app, keep the app running in the background and keep the Bluetooth always ON. For Android users, please make sure to cancel the “battery savings” mode for the Ellr app
Please write to us at firstname.lastname@example.org and let us know what we can do to improve our product and we will respond shortly. We appreciate your time!
Ellr wished you safe rides.